Menu
Your Cart
COVID-19 Update: Orders are currently being shipped, however there may be a delay in processing and shipping.

Terms & Conditions



By use of this site you agree to our 'Terms & Conditions'.

The following terms of use apply only to the use of and purchases from HRB USA.com. The terms "Buyer", "you", "your", and "yours" refer to the user/customer utilizing our website to purchase services or merchandise ("product") or to browse our website. The terms "we", "us" and "our" refer to HRB USA LLC, HRBUSA.com.



Disclaimer of warranty for HRBUSA.com’s website:

We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any product, either express or implied, including the warranties of merchant-ability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.


Errors on our website:

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product or products contains inaccurate or incomplete data, including data about the product's price, description or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original form of payment.


Limitations and exclusions:

We reserve the right to change any/all product pricing, specifications, terms and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. We disclaim all responsibility for the accuracy of any map or direction presented on our website.


Damages:

In no event shall HRB USA LLC, it’s respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages. 


Hold Harmless Clause

Buyer shall defend, indemnify and hold harmless HRB USA LLC its officers and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, property damage, bodily harm, loss of life, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product sold to Buyer, improper handling or storage, or under circumstances of any alteration or modification thereof by Buyer with or without the consent, of HRB USA LLC.



Order cancellations:

You may cancel your order at any time prior to shipping if you feel your order was in error. To cancel your order, please log into your account and navigate to your order and cancel, if it still shows the status "Pending". We will NOT cancel orders via email requests.

 

Order Acceptance Policy:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. HRB USA.com reserves the right at any time after receipt of your order, to accept, or decline your order for any reason, or to supply less than the quantity you ordered of any item. 

 

Shipping & Out-of-Stock Products:

When you make a purchase on our website, we will ship your product as it becomes available. Usually, products ship the next business day if ordered by 3:00 PM MST, Monday - Friday, or by the following business day (except holidays) when received after the cut-off time, on weekends, or any major holiday. However, there may be times when the product you have ordered is out-of-stock at our US warehouse which will delay fulfilling your order, and we may choose to ship direct from the factory. We make this choice at our discretion at no additional charge to you, to deliver your order as quickly as possible. We will keep you informed of any products that you have ordered that are totally out-of-stock and unavailable for immediate shipment, and also give you the option to cancel and re-order at a later time. We only ship to the greater 50 U.S states. We do not ship to Hawaii, Puerto Rico or APO/FPO. Please contact us for any special shipping arrangements.


International Shipping: All international orders except where previously arranged are drop-shipped from the manufacturer in China. Currently our website is able to facilitate orders to Germany, and will require duties and taxes not included in the item price or shipping charge unless previously arranged. Please check with your local customs office before making any purchases from hrbusa.com since these charges will be your responsibility upon delivery.

 

Discount Codes: 

Our website may issue discount codes (aka coupon codes) for various promotions such as monthly sales, promotions, new signups etc. These codes all expire at some point. If not stated when receiving a code, you can assume it expires the end of the current month unless otherwise noted. HRB USA reserves the right to cancel, or modify coupon codes for any reason, including errors and omissions, as well as but not limited to misuse and abuse.


Sales Tax:

Our website automatically charges applicable sales tax for orders placed with a delivery address within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other applicable taxes.

 

Returns: 

We utilize a very simple and streamlined process for returns. Visit this link to initiate a return request. You have 30 days from the invoice date to return unopened items with a 10% restocking fee. You cover the shipping cost to return the items(s). Warranty returns are initiated via the same return form and are governed by the manufacturer. See the factory warranty page for details and note we do not issue refunds on warranty claims. Our system will capture all of the details pertinent to the request except required photos in the case of a warranty return. Submit the request and please email your pictures separately and include the RMA # in the subject title. 

Please fill in all requested information in detail. 

Our return address is: 1525 S Higley Rd #104-117 Gilbert, AZ 85296. Do not send any packages without an RMA, if you do the package will be refused.

Please include your RMA number on the outside of the box as well as inside on a copy of your original invoice.


Links:

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that HRB USA.com is not responsible for the operation of, or content located on or through any such site. 

 


Trademarks:

All product names and company logos mentioned herein are the trademarks of their respective owners.


Copyright notice:

Any content on this site is the property of HRB USA.com or its content suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping and educational resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.


Changes:

Models, features, pricing, terms and conditions of sale are subject to change without notice.